Privacy Policy
Your Data, Protected

1. Information We Collect

1.1 Personal Information Provided by You

When you register for a sportp account, we collect the following personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (e.g., passport number, driver's license number, Unified Multi-Purpose ID number).
• Contact Information: Email address, mobile phone number, residential address, city, province, and postal code.
• Financial Information: Bank account details, e-wallet account information (GCash, Maya), credit/debit card details, cryptocurrency wallet addresses, payment transaction history, deposit and withdrawal records, and betting history.
• Account Credentials: Username, password (encrypted), and security questions/answers.
• Verification Documents: Copies of government-issued IDs, proof of address documents (utility bills, bank statements), and selfies or photographs submitted for identity verification purposes.

1.2 Information Collected Automatically

When you access the sportp platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address), and mobile carrier information.
• Usage Data: Pages visited, games played, bets placed, time spent on the platform, click patterns, navigation paths, search queries, and feature usage statistics.
• Location Data: IP address, approximate geographic location based on IP address, and GPS coordinates (if you grant location permissions on mobile devices).
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, pixel tags, and similar technologies used to track your activity on the sportp platform. For more information, see Section 8 (Cookies Policy).
• Communication Data: Records of your interactions with our customer support team, including live chat transcripts, email correspondence, and phone call recordings (where permitted by law).

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Providers: Transaction data, payment method verification, and fraud detection information from GCash, Maya, banks, and other payment processors.
• Identity Verification Services: Age verification, identity authentication, and document validation results from third-party KYC service providers.
• Game Providers: Game session data, gameplay statistics, and technical performance metrics from Evolution Gaming, Pragmatic Play, Microgaming, and other game suppliers.
• Marketing Partners: Referral data, affiliate tracking information, and campaign performance metrics (only if you consented to participate in affiliate or referral programs).

2. How We Use Your Information

2.1 Account Management and Service Delivery

We use your personal information to:

• Create, manage, and maintain your sportp account.
• Verify your identity, age, and address in compliance with PAGCOR regulations and anti-money laundering (AML) laws.
• Process deposits, withdrawals, and payment transactions.
• Provide customer support and respond to your inquiries, requests, and complaints.
• Enable you to play games, place bets, and participate in promotions, tournaments, and loyalty programs.
• Communicate important account-related information, including transaction confirmations, withdrawal approvals, and security alerts.

2.2 Legal and Regulatory Compliance

We use your personal information to:

• Comply with Philippine laws and regulations, including the Data Privacy Act of 2012, anti-money laundering laws, and PAGCOR licensing requirements.
• Prevent, detect, and investigate fraud, money laundering, collusion, match-fixing, bonus abuse, and other forms of illegal or prohibited activity.
• Enforce our Terms & Conditions, Responsible Gaming Policy, and other platform rules.
• Respond to legal requests, court orders, subpoenas, and government investigations.
• Maintain records required by PAGCOR and other regulatory authorities.

2.3 Platform Improvement and Personalization

We use your personal information to:

• Analyze user behavior, preferences, and trends to improve the sportp platform, develop new features, and enhance user experience.
• Personalize content, game recommendations, and promotional offers based on your gaming history, preferences, and interests.
• Conduct A/B testing, usability studies, and market research to optimize platform performance and user satisfaction.
• Monitor and improve platform security, detect technical issues, and prevent unauthorized access or cyberattacks.

2.4 Marketing and Communication

We use your personal information to:

• Send you promotional emails, SMS messages, push notifications, and in-platform messages about bonuses, promotions, new games, tournaments, and special offers (only if you have opted in to receive marketing communications).
• Inform you about changes to the sportp platform, Terms & Conditions, Privacy Policy, or other important updates.
• Invite you to participate in surveys, feedback requests, and user research studies.
• Display targeted advertisements on the sportp platform and third-party websites (subject to your cookie preferences).

You may opt out of marketing communications at any time by clicking the "Unsubscribe" link in our emails, adjusting your account notification settings, or contacting customer support.

3. How We Share Your Information

3.1 Service Providers and Business Partners

We share your personal information with trusted third-party service providers who assist us in operating the sportp platform, including:

• Payment Processors: GCash, Maya, BPI, BDO, Metrobank, Visa, Mastercard, cryptocurrency payment gateways, and other financial institutions that process your deposits and withdrawals.
• Identity Verification Providers: KYC and AML compliance service providers that verify your identity, age, and address.
• Game Providers: Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Ezugi, and other game suppliers that deliver the games you play on sportp.
• Cloud Hosting and IT Services: Server hosting providers, database management companies, and IT security firms that store and protect your data.
• Customer Support Platforms: Live chat software providers and helpdesk ticketing systems that enable us to provide customer support.
• Marketing and Analytics Providers: Email marketing platforms, SMS gateway providers, analytics tools (e.g., Google Analytics), and advertising networks (subject to your cookie consent).

All third-party service providers are contractually required to protect your personal information and use it only for the purposes specified by sportp. We conduct due diligence to ensure that our service providers comply with Philippine data protection laws.

3.2 Legal and Regulatory Authorities

We may disclose your personal information to government agencies, law enforcement authorities, courts, and regulatory bodies when required by law or when necessary to:

• Comply with a court order, subpoena, search warrant, or other legal process.
• Respond to a request from PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), or other Philippine government agencies.
• Investigate or prevent fraud, money laundering, terrorism financing, match-fixing, or other criminal activity.
• Protect the rights, property, and safety of sportp, our users, and the public.

3.3 Business Transfers

In the event of a merger, acquisition, sale of assets, bankruptcy, or other corporate restructuring, your personal information may be transferred to the acquiring entity or successor company. We will notify you via email or prominent platform notice before your personal information is transferred and becomes subject to a different privacy policy.

3.4 With Your Consent

We may share your personal information with third parties if you have provided explicit consent. For example, if you participate in an affiliate or referral program, we may share limited information with your referrer or the affiliate partner (subject to your consent).

3.5 We Do Not Sell Your Personal Information

sportp does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We only share your information as described in this Privacy Policy.

4. Data Security and Protection

4.1 Security Measures

sportp implements industry-standard technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption. Passwords are hashed and salted using bcrypt or similar algorithms.
• Firewalls and Intrusion Detection: We employ firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS) to monitor and block unauthorized access attempts.
• Access Controls: Access to personal data is restricted to authorized personnel only, based on role-based access control (RBAC) policies. All access is logged and audited.
• Data Segregation: Player funds are held in segregated bank accounts separate from operational funds, as required by PAGCOR regulations.
• Regular Security Audits: We conduct regular security assessments, penetration testing, and vulnerability scans to identify and remediate security risks.
• Secure Data Centers: Your data is stored in secure, ISO-certified data centers with physical access controls, environmental monitoring, and redundant power and network infrastructure.

4.2 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Data: Retained for the duration of your active account plus seven (7) years after account closure, as required by PAGCOR and anti-money laundering regulations.
• Transaction Records: Retained for ten (10) years after the transaction date, as required by Philippine tax and AML laws.
• Marketing Data: Retained until you withdraw consent or request deletion, whichever comes first.
• Support Communications: Retained for three (3) years after the last interaction for quality assurance and dispute resolution purposes.

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with data protection best practices.

4.3 Your Responsibility

You are responsible for maintaining the confidentiality of your sportp account credentials. Do not share your username, password, or two-factor authentication codes with anyone. If you suspect that your account has been compromised, notify sportp customer support immediately.

5. Your Data Protection Rights

Under the Data Privacy Act of 2012 and other applicable laws, you have the following rights with respect to your personal information:

5.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can access most of your account information by logging into your sportp account. For additional information, contact our Data Protection Officer.

5.2 Right to Rectification

You have the right to request that we correct inaccurate or incomplete personal information. You can update most of your account information directly through your account settings. For verification documents or other information that cannot be self-updated, contact customer support.

5.3 Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal information under certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected, or when you withdraw consent. However, we may retain certain information if required by law (e.g., for tax, AML, or regulatory compliance purposes) or to defend legal claims.

5.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information under certain circumstances, such as when you contest the accuracy of the data or object to processing.

5.5 Right to Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider where technically feasible.

5.6 Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes at any time. You can opt out of marketing communications by clicking the "Unsubscribe" link in emails or adjusting your account notification settings.

5.7 Right to Withdraw Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

5.8 Right to Lodge a Complaint

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Contact details for the NPC are available on their official website.

To exercise any of these rights, contact our Data Protection Officer at [email protected] or use the contact information provided in Section 10 of this Privacy Policy.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit the sportp platform. Cookies help us recognize your device, remember your preferences, analyze usage patterns, and deliver a personalized experience.

6.2 Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly. These cookies enable core features such as login, account access, and secure transactions. Essential cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect anonymous information about how users interact with the sportp platform, such as pages visited, error messages encountered, and time spent on pages. This helps us improve platform performance and user experience.
• Functionality Cookies: Remember your preferences, such as language settings, currency selection, and notification preferences, so you do not have to re-enter them each time you visit.
• Advertising Cookies: Track your activity across websites to deliver targeted advertisements based on your interests. These cookies are only used if you consent to advertising cookies.

6.3 Managing Cookie Preferences

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may prevent you from accessing certain features of the sportp platform. To adjust your cookie preferences, visit your browser's help section or privacy settings.

7. International Data Transfers

sportp operates primarily in the Philippines, and your personal information is stored on servers located within the Philippines or in secure data centers in other jurisdictions. In some cases, your personal information may be transferred to, stored in, or processed by third-party service providers located outside the Philippines (e.g., cloud hosting providers, payment processors, game providers). When we transfer your personal information internationally, we ensure that appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the National Privacy Commission (NPC) or equivalent data protection authorities.
• Binding corporate rules that ensure data protection standards equivalent to Philippine law.
• Certification under internationally recognized data protection frameworks (e.g., ISO 27001, SOC 2).

By using the sportp platform, you consent to the transfer of your personal information to jurisdictions that may have different data protection laws than the Philippines, subject to the safeguards described above.

8. Children's Privacy

sportp is not intended for use by individuals under the age of twenty-one (21). We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected personal information from a person under 21 years of age, we will immediately delete that information and close the associated account. If you are a parent or guardian and believe that your child has provided personal information to sportp, please contact us immediately so we can take appropriate action.

9. Changes to This Privacy Policy

sportp reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. All changes become effective immediately upon publication on the sportp website. We will notify you of material changes via email or prominent platform notice. Your continued use of the sportp platform after any modification constitutes acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

10. Contact Information and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: "Data Privacy Inquiry" or "Data Protection Request"
• Live Chat: Available 24/7 on the sportp website (select "Privacy & Data Protection" as your inquiry type)
• Response Time: We aim to respond to all data protection inquiries within seven (7) business days.

For complaints regarding data protection or privacy violations, you may also contact the National Privacy Commission (NPC) of the Philippines through their official website or hotline.